Shipping:

United States shipping time - 10-12 business days
International shipping time - 10-12 business days
Europe shipping time - 3-4 business days
Moe12.com is not responsible for your own country's laws and duties/taxes you may pay.

Refund / Exchange:
    If you are not satisfied with your purchase, we will gladly refund or exchange your product within 30 days of arrival of the product at your shipping destination.

Here are the options:
    Write us an email at stating the problem.
Let us know whether it is a refund, exchange, or repair under the manufacturer's warranty. We need your order number, and approximate purchase date.
    We will send you a return code in the email. Please, enclose this code to the package. We will as well provide the address where you should send the item you want refunded, exchanged or repaired.

Note:
    -To get refund or exchange the product must be in the same condition you received it
    -If you removed any links you must return them with the product. If any links are missing, your product will not be exchanged or refunded.

For refunds - there is a $10 re-stocking fee to cover all the expenses

We cover only manufacturers' defects under warranty. This does not imply intentional damage, or damages caused by general wear and tear (such as scratches, dents/chips, etc.).
If we cannot repair the item, we will send you a replacement of the exact same model. If that model is out of stock, then you can choose another product of the same value. In most cases, we repair the items having manufacturers' defects.
Please insure your return. We are not responsible for shipping damages. You are responsible for shipping costs back to us. If you are exchanging a product, we will pay for the shipping cost back to you.

If price of the exchanged item is higher than original purchase, please enclose a money order for the price difference. If the price of the exchanged item is lower, we will issue a refund for the difference in price.
    In case of package being lost, there is a 30-day waiting period before refund. This allows us to track and place a claim on package.
    Please allow up to two weeks for exchange to arrive.
WARNING: In case you do not receive a letter concerning your tracking information from us within 24 hours, please check your spam-filters. See if there are no messages that were blocked recently. This is the most frequent cause why you may miss a letter from us.
To avoid this, we recommend you to check the status of your order by taking
advantage of our Tracking Service Info.

If you have any questions, please contact us at
or phone us: +393355860292
HOME | MOE Aliona Kononova. Freedom and form are the two key elements that define the МОЁ luxury fashion brand. CONTACT | Aliona Kononova, a born in USSR designer introducing МОЁ, a chic combination of luxury and ease making each woman comfortable in every situation. LIFE | Acknowledging the past while living for the future... the possibility to choose in a voyage rich with tradition... COLLECTION | Freedom and form are the two key elements that define the МОЁ luxury fashion brand. ACCESSORIES | In the collection there are also accessories that remind us of childhood in the USSR in a truly visual form, the like red star leather brooch. ABOUT | Discover new luxury brand catering to fashion conscious women who desire the ultimate in self defined style.
HOME | The heart of the MOE collection consists of easy wearing Jersey dresses, and key leather components such as jackets, pants and tunics for the woman who seeks both comfort and flair. CONTACT | Aliona Kononova, a born in USSR designer introducing МОЁ, a chic combination of luxury and ease making each woman comfortable in every situation. LIFE | The quarter of a century that the generation of USSR born Designer Aliona Kononova has lived very intensely reinforces the idea to remember where you came from and where you are going. COLLECTION | These distinctive made in Italy fashion brands signature designs are constructed using geometric figures with distinct angles which not only represent today's linear style but also exemplifies the different points of view of each wearer. ACCESSORIES | The premiere accessory of the МОЁ line is the unique 1 2 clutch purse. ABOUT | МОЁ is an exciting new luxury brand catering to fashion conscious women who desire the ultimate in self defined style.

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